American Auto Auction Group LLC -… at America's… · Remote

America’s Auto Auction Group is a leading national vehicle auction/remarketing company. The company’s mission is simple: providing the highest quality service and operational execution for dealers and institutional customers. 

Due to a team member promotion, we are seeking a skilled and customer-focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands-on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go-to resource for on-site technical assistance, preventive maintenance, and sale-day readiness, ensuring each location operates at peak performance. 

This is a field-heavy, customer-facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team.

Rewards:

• Salary based on experience
• Great benefits
• Matching 401(k) plan
• Career growth potential
• Growing, international company
• All travel expenses paid
• Cell phone stipend

Responsibilities:

• Serve as the escalation point for infrastructure issues.
• Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
• Perform network cutovers, hardware swaps, and system validations with minimal downtime.
• Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
• Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
• Work closely with IT teams and auction staff to resolve issues quickly and clearly.
• Document all work via tickets using Jira Service Management.

America’s is an Equal Employment Opportunity 

 Requirements:

• Associate degree, technical certifications, or equivalent hands-on IT experience.
• 2+ years of IT support, infrastructure support, or IT field service experience.
• Familiarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting.
• Experience supporting tier 2 escalations or higher-complexity support environments is preferred.
• Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
• Experience with Mobile Device Management is a plus.
• Able to travel at least 50% of the time to multiple locations, sometimes on short notice.
• Strong communication skills with both technical teams and non-technical users.
• Able to lift and rack IT equipment.