Teller (Hire-ahead) at America First Credit Union in Utah

Summary: America First Credit Union is seeking a Teller to join their Ogden Main Branch. The Teller will be responsible for providing a variety of paying and receiving functions, building member relationships, and promoting Credit Union services while ensuring accurate transaction processing. Responsibilities: - Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders and cash advances - Responsible for balancing each day’s transactions and verifies cash totals - Establishes and builds member relationships by identifying members’ needs and educating them about specific products and/or services - Enthusiastically cross-sells Credit Union services - Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance - Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary - Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels - Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch - Performs various clerical functions and assists other Service Representatives with duties as required - Serves members promptly and professionally - Ability to attain expected baselines in sales, volume, and service is expected to support branch goals - Assumes responsibility for the efficient, effective, and accurate performance of teller functions - Ensures teller functions are correctly performed and are in accordance with established policies and procedures - Maintains privacy of member account information - Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions - Receives share deposits and loan payments - Prepares proper receipts - Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders - Disburses cash or check share withdrawals - Processes and posts CD, HSA’s and all types of IRA’s - Verifies transactions - Monitors deposit amounts and examines documents for endorsement and negotiability - Detects and resolves discrepancies promptly - Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority - Balances daily transactions and verifies cash totals - Investigates and resolves out-of-balance conditions - Certified Tellers provide “override” function for other Tellers within defined authority limits - Assumes responsibility for the effective and professional performance of member service functions through sales and service - Performs all Member Service and Sales functions in accordance with established policies and procedures - Ensures that the Credit Union's professional reputation is maintained and projected - Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities - Actively and professionally cross-sells Credit Union services and records accepted teller referrals - Assists with new member onboarding 2x2’s calls as directed by branch management - Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits - Refers members to branch leadership as needed - Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships - Opens and closes accounts as requested by members - Processes stop-payments and corresponds with members regarding claims - Resolves transaction corrections in a timely manner in accordance with policy and procedures - Performs file maintenance and account changes as requested by members - Assumes responsibility to act as a branch expert for electronic services - Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others - Has knowledge and understanding of AFCU digital services to be able to answer members’ questions and provide them with problem resolutions for digital services - Assists with the daily maintenance operations of self-assist in branch machines and video equipment - Keeps branch management informed of servicing issues - Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested - Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management - Assists area personnel as required - Provides guidance to other Teller Service Reps and Trainees as directed by branch management - Keeps supervisor informed of area activities and of any significant problems or concerns - Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals - Takes direction from observation coaching by branch leadership to improve as needed - Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required - Performs related clerical and receptionist duties as required - Responsible to adhere to Branch Safety, Security, and Teller Audit procedures Required Qualifications: - High school graduate or equivalent - Excellent communication skills and willingness to assist others - Ability to successfully recognize and offer sales opportunities - Professional appearance, dress, and attitude - Solid math skills - Attention to detail and accuracy - Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-serve machines, video, iPad and telephone Preferred Qualifications: - Previous retail sales or other similar financial institution work experience Required Skills: Cash handling, Sales, Account maintenance, Digital banking services, 10-key operation, Currency and coin counters, Cash machines, Self-assist machines, Video equipment operation, Telephone operation