Corporate IT Intern at Ameresco · United…

Summary: Ameresco, Inc. is a leading energy solutions provider dedicated to helping customers reduce costs and enhance resilience. They are seeking a Corporate IT Intern to support companywide IT needs, assist with resolving IT issues, and help maintain IT documentation and asset inventory. Responsibilities: - Provide support for companywide IT needs under the guidance of senior IT staff and serve as an entry‑level interface for desktop support - Assist with resolving common IT issues, including basic networking connectivity, user authentication, phones, printers, video conferencing systems, and software installations - Escalate complex or unresolved issues to appropriate IT team members while documenting troubleshooting steps taken - Assist with hardware setup, repair, and upgrades for desktops, laptops, and peripheral equipment - Support software installation, updates, and deployment tasks as directed - Assist with testing AI tools and preparing training materials to support the company’s transition to more automated workflows - Help maintain an accurate electronic inventory of IT assets, including equipment tracking and documentation - Assist with routine system checks and monitoring activities, such as verifying system availability and confirming completion of scheduled tasks, under supervision - Participate in operating system upgrades and endpoint refresh projects as assigned - Assist with applying software updates and security patches under established procedures - Help develop, update, and maintain IT documentation, installation guides, and configuration procedures - Perform basic troubleshooting of hardware and software issues and assist with recovery efforts when issues arise - Help coordinate and communicate with users regarding ticket status, scheduled work, and issue resolution - Assist staff with the setup, configuration, and basic use of desktop computers, peripheral equipment, and approved software - Learn and follow IT standards, security policies, and best practices - Perform other duties as assigned to support IT operations and gain hands‑on experience Required Qualifications: - Currently enrolled in a bachelor's degree program in Information Systems, Information Technology, or a related field Preferred Qualifications: - Strong interest in information technology, business processes, and operational improvement - Basic understanding of computer hardware, operating systems (Windows/macOS), and common business applications - Familiarity with help desk or ticketing systems (e.g., Jira, ServiceNow) is a plus - Comfortable communicating with end users and providing courteous, professional support - Ability to follow documented procedures and work within established IT standards and security policies - Strong organizational skills and attention to detail, particularly with documentation and asset tracking - Willingness to learn new systems, tools, and technologies in a fast‑paced environment - Ability to troubleshoot basic technical issues and escalate appropriately when needed - Self‑motivated, reliable, and able to work both independently and as part of a team - Prior internship, coursework, or hands‑on experience related to IT, technology support, or process improvement is beneficial but not required Required Skills: Information Technology, Computer hardware, Operating systems, Windows, macOS, Business applications, Help desk systems, Ticketing systems, Jira, ServiceNow, Technical troubleshooting, IT documentation, Asset tracking, Software installation, Software updates, Security policies Benefits: Health insurance, Retirement plans, Paid time off, Performance incentives, Bonuses, Commissions, Equity