Customer Planning & Service Director at Amcor in Oshkosh, WI

Customer Planning & Service Director Location: AF Oshkosh Division Head Office WI Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube Job Description Overall Long-term Strategy of Business Unit or Function Provide strategic oversight, organizational leadership, and accountability for service, inventory, scheduling and other critical business initiatives Deliver YOY service improvements that balance customer request dates, plant scheduling optimization, and improved material age and turnover Create and lead a unified culture (Customer Service, Supply Chain, Plant Planning) via a shared vision & strategies that deliver positive end-to-end  experiences for plants and customers Develop the cadences to ensure seamless communication and alignment across all teams Lead direct teams and through influence with dotted line partnerships back to operations and operations planning Capabilities/Experiences/ PerspectivesNeeded to Deliver: Ability to positively influence & communicate effectively Results orientation  that delivers on key business objectives Strong leadership within a dynamic team Critical thinking that enables innovative solutions/continuous improvement Growth mindset that embraces challenges & continuous learning Effective knowledge of products, systems, & manufacturing processes Top Three Short-Term Business Objectives (0-12 months) Safety, Quality Service Inventory management Team engagement & development Top Three Medium-Long-Term Business Objectives (1-3 years) Optimize order management; create a team that delivers increased ease of doing business Growth & Development - experience, continuing ed, and projects Direct Interface with customer to enable sales to focus on growth – through all levels of the org Partner with Commercial segment leadership in strategic planning Build organizational capability through recruitment, development, and retention of top talent Travel Requirements: 10% Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes: Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full-time salaried employees Company-paid holidays starting at 8 days per year and may vary by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short-term & long-term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date)