Data Center Technician (Night Shift) at Amazon Web… · Sparks

Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to join their dynamic team, responsible for maintaining the global cloud infrastructure. The role involves hardware and network diagnostics, physical repairs, and collaboration with various stakeholders to ensure seamless data center operations. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members Required Qualifications: - Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in an industrial environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Show a strong aptitude for troubleshooting and problem solving - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting - Are biased to act in the absence of direction or support - Improve effectiveness through process innovation Preferred Qualifications: - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Industry standard certifications (CompTIA, CCENT, Network+) - Understanding of Linux or similar operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Required Skills: Computer/server hardware troubleshooting, Layer 1/2 networking troubleshooting, Server rack installations, Network issue troubleshooting, Operating system repairs, Linux or similar operating systems, CompTIA certification, CCENT certification, Network+ certification, Training and onboarding Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position, Sign-on payments, Restricted stock units (RSUs), Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, Paid time off, Parental leave