Data Center Technician, CLT DCO at Amazon Web… · Hamlet

Summary: Amazon Web Services (AWS) operates global cloud infrastructure that supports millions of businesses and services worldwide. The Data Center Technician will maintain data center operations through server installations, hardware repairs, network troubleshooting, incident response, scheduled maintenance, and on-call support. The role also serves internal and external stakeholders, contributes to process improvements, and helps train new team members.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to interview, train and onboard new team members
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Show a strong aptitude for troubleshooting and problem solving
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting
- Are biased to act in the absence of direction or support
- Improve effectiveness through process innovation

Required Qualifications:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Work a flexible schedule including weekends, nights, and holidays
- Lifting and moving material up to 40 pounds each
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to interview, train and onboard new team members
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Preferred Qualifications:
- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience in a data center or other critical environment
- Experience managing work and priorities through a ticketing system

Required Skills: Computer Hardware Troubleshooting, Server Hardware Troubleshooting, Network Design and Protocols, Layer 1/2 Network Troubleshooting, Data Center Operations, Ticketing Systems

Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., EAP, Mental Health Support, Medical Advice Line, 401(k) matching