Data Center Technician at Amazon Web Services (AWS) in Wink, TX

Summary: Amazon Web Services (AWS) operates global cloud infrastructure and data centers that support businesses and services worldwide. The Data Center Technician maintains data center operations by installing and repairing hardware, troubleshooting network issues, responding to incidents, supporting maintenance activities, documenting processes, and training team members.

Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting

Required Qualifications:
- • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- • Working in cramped and/or elevated locations
- • Bending, lifting, stretching, and reaching
- • Standing and walking for up to 8+ hours a day
- • Ascending and descending ladders, stairs, and gangways safely and without limitation
- • Work in a noisy environment
- • Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- • Ability to travel to or commute between data center locations as needed
- • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- • Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
- You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided
- • High school or equivalent diploma
- • 1+ years of computer/server hardware troubleshooting or related IT experience
- • Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred Qualifications:
- • Experience managing work and priorities through a ticketing system
- • Experience working in a Data Center environment
- • An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- • Understanding of network design, protocols and layer 1/2 troubleshooting

Required Skills: Computer Hardware Troubleshooting, Server Hardware Troubleshooting, Network Troubleshooting, Data Center Operations, Network Design, Network Protocols, Layer 1/2 Troubleshooting, Ticketing Systems, Work Prioritization

Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.