Delivery Station Customer Service Associate,… at Amazon · Westhampt…

Summary: Amazon is committed to being Earth’s most customer-centric company, and they are seeking a Delivery Station Customer Service Associate to enhance the customer experience. This role involves providing real-time support to customers, ensuring their packages are delivered on time, and connecting them with experts for accurate information. Responsibilities: - Communicating with customers directly in-person, in addition to communicating via phone and email - Empathizing with and prioritizing customer needs - Upholding company values and respecting every customer - Resolving issues and setting appropriate expectations with customers - Clearly understanding and responding appropriately to the issues that customers present - Consistently composing grammatically correct, concise, and accurate written responses to customer issues - Approaching problems logically and with good judgment to ensure the appropriate customer outcome - Making quick and effective decisions on behalf of the customer - Working a flexible Full-Time (40+ hours per week) schedule - Performing the following tasks, with or without reasonable accommodation - Carry, lift, push and pull up to 49 pounds - Frequently push, pull, squat, bend and reach - Stand and walk during shifts lasting up to 12 hours - Work in an environment where the noise level varies and can be loud (hearing protection will be provided) - Work in an environment where the temperature may vary due to outside weather conditions and is not controlled Required Qualifications: - High school diploma, or equivalent - Experience in Customer Service - Experience working with computers and Microsoft Office (including Outlook, Word, and Excel) - Experience prioritizing and managing time effectively in dynamic environments - Familiarity with multiple web browsers, data base searching and instant messenger tools - Communicating with customers directly in-person, in addition to communicating via phone and email - Empathizing with and prioritizing customer needs - Upholding company values and respecting every customer - Resolving issues and setting appropriate expectations with customers - Clearly understanding and responding appropriately to the issues that customers present - Consistently composing grammatically correct, concise, and accurate written responses to customer issues - Approaching problems logically and with good judgment to ensure the appropriate customer outcome - Making quick and effective decisions on behalf of the customer - Working a flexible Full-Time (40+ hours per week) schedule - Carry, lift, push and pull up to 49 pounds - Frequently push, pull, squat, bend and reach - Stand and walk during shifts lasting up to 12 hours - Work in an environment where the noise level varies and can be loud (hearing protection will be provided) - Work in an environment where the temperature may vary due to outside weather conditions and is not controlled Preferred Qualifications: - Bachelor's degree or equivalent - Experience in understanding performance metrics and developing them to measure progress against key performance indicators - Proficiency in verbal and written communication skills - Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Required Skills: Microsoft Office, Web Browsers, Database Searching, Instant Messenger Tools Benefits: Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching