IBS Engineering Specialist at Amadeus in Bengaluru, Karnataka, India

IBS Engineering Specialist Location: Bangalore Job Title IBS Engineering Specialist Job Description Summary In your role as Senior M365 Engineer in the Messaging & Connective Apps team, you will support the stability of key Microsoft 365 collaboration applications and integrations while contributing to the development of new capabilities across the organization’s digital workplace tools and platforms. Summary of the role As a Senior M365 Engineer, you will play an important role in supporting Microsoft 365 (M365) collaboration solutions. You’ll focus on maintaining reliable services and contributing to improvements that enhance the employee digital experience across the organization. Main responsibilities In this role, you will: Provide Level 3 (L3) operational support and advanced troubleshooting for Microsoft 365 collaboration applications and integrations, including the Miro platform Support a growing number of integration requests into Microsoft Teams, including those managed through ServiceNow (digital workflow platform) Contribute to the deployment and improvement of tools within the M365 ecosystem Monitor platform updates and translate them into operational readiness and governance improvements Support Teams policies and administration in coordination with other platform owners You will contribute as a Senior Engineer with a clear focus on high-quality operations, governance, and ongoing platform improvement: Provide Level 3 (L3) support for Microsoft 365 collaboration tools and integrations Support the reliability and issue resolution of the Miro platform Ensure operations are aligned with governance and compliance standards across Microsoft 365 tools (Loop, Planner, Viva Engage, Whiteboard, and related applications) Monitor platform changes and help incorporate updates into operational processes Provide engineering support for Microsoft Teams configurations within the team’s scope You will also contribute to the team’s strategic roadmap by: Supporting the full lifecycle of Microsoft Teams integration requests, including intake, governance validation, and coordination using ServiceNow Contributing to the development of governance practices for Copilot Studio, aligned with Power Platform frameworks Supporting the rollout of tools within the M365 environment, focusing on operational readiness and adoption Supporting Miro platform improvements and integrations (e.g., Confluence, Copilot, Purview), along with adoption enablement Contributing to collaboration-related assessments such as Microsoft Places, from an integration perspective About the ideal candidate Experience working with Microsoft 365 (M365) collaboration tools and integrations Experience providing Level 3 (L3) support or similar operational support Understanding of governance and compliance practices within technology platforms Ability to support problem-solving and collaborate with cross-functional teams Interest in learning and contributing to collaboration technologies What We Can Offer You 🎯 A meaningful mission – Power the future of travel with purpose-driven work. 🌍 A global environment – Work with colleagues and customers worldwide. 🎓 Continuous learning – Access on-the-job training and formal learning opportunities. 🤝 A welcoming culture – We value diversity, equity, and inclusion in everything we do. 💰 Transparent rewards – Competitive salary, bonus, and comprehensive benefits. 🌟 Flexible working – Choose how and where you work best Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.