Associate Trainer at Amadeus in Jakarta, Jakarta, Indonesia

Associate Trainer Location: Jakarta Job Title Associate Trainer Purpose of the Role The Associate Trainer, within Training Services, plans, guides, and delivers effective instructor‑led training to external customers through classroom and virtual sessions. You will bring well‑developed functional expertise in your training discipline, alongside a good understanding of the Amadeus business and how learning supports customer outcomes. Working independently and in collaboration with others, you will identify, design, and deliver training solutions for a range of user levels, using appropriate and engaging learning approaches to support customer capability with Amadeus products. The Associate Trainer selects, sequences, and structures training sessions to meet defined learning aims and business outcomes. The role includes designing, delivering, and administering standard and customised training programmes across multiple delivery channels and media. With experience, you may also deliver specialised and advanced training courses. By delivering high‑quality educational services, the Associate Trainer contributes to customer satisfaction, retention, and long‑term engagement, while supporting Amadeus’ commercial objectives and strategic goals. Main Responsibilities - Customers First Identify learning needs by working with customers and stakeholders to align business needs, learner expectations, and available learning solutions. Adapt and deliver instructor‑led training for internal and external audiences, tailoring content to different roles, experience levels, and business contexts. Design, maintain, and update training materials and practical exercises in collaboration with coordinators, managers, and requestors. Prepare, review, and update all training content before delivery to ensure accuracy, relevance, and consistency. Represent Amadeus professionally in all interactions with customers and internal teams. - Strategy and Collaboration Develop and apply an understanding of departmental learning strategy and objectives in day‑to‑day work. Contribute to Learning Services initiatives, including internal knowledge‑sharing and training‑related communication activities. Work collaboratively with colleagues, including the Learning Content and Knowledge (LCK) team, to support the ongoing development of training solutions. - Innovation and Continuous Improvement in Training Delivery Support the adoption of Amadeus products through a range of technical, digital, and multimedia learning approaches suited to customer needs. Contribute to scalable learning solutions that support large‑scale education for customers and internal teams. Apply a variety of engaging learning methods, such as experiential learning, video‑based resources, and social learning techniques. Stay informed about evolving learning practices and technologies, ensuring alignment with global learning strategy. - Efficiency and Compliance Share structured feedback from trainers and customers to support continuous improvement and reduce repeat support requests. Follow the corporate Travel Policy and recommend cost‑effective training delivery options aligned with business needs. Adhere to global training standards, including the CLS Guide for Instructor‑Led Training and the CLS Coordinators Guide (CLS: Customer Learning Services). About the Ideal Candidate Demonstrated experience delivering or facilitating learning or training sessions of Software or IT solutions to customers Proven ability to design structured training sessions with defined learning aims and outcomes Experience preparing, delivering, and evaluating instructor‑led training for diverse audiences Relevant experience within the travel industry is highly regarded but not mandatory Strong organisational skills with the ability to work autonomously while partnering with internal teams and stakeholders A university degree in Education or a related field or a vocational qualification in Tourism, or equivalent professional experience What we can offer you ? 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-APAC24 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.