IT Technician I at Altasciences in Everett, WA

Summary: Altasciences is dedicated to assisting in the discovery, development, and manufacturing of new drug therapies. The IT Technician I will provide first-level support to users, manage Helpdesk requests, and ensure timely resolution of technical issues. Responsibilities: - The computer technician provides accurate and creative solutions to user problems - Enhance and develop quality support methods and communication skills through coaching feedback - Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction - Research, resolve, and respond to questions received via phone calls, emails in a timely manner - Participate in team projects that enhance the quality or efficiency of Helpdesk support - Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident - To identify recurrent problems, and help users to resolve them - To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management - To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system - To suggest improvements and upgrades to hardware and software - To write training manuals and or train user in the proper use of hardware and software Required Qualifications: - Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu - Demonstrated technical skills, with the ability to learn new equipment and procedures quickly - Excellent customer service skills - Excellent organizational and time-management skills - Excellent diagnostic and problem-solving skills - Ability to effectively prioritize tasks - Able to work independently under tight deadlines and as part of a team - Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11 - Basic to Intermediate knowledge of Cisco phone systems - Basic to Intermediate knowledge of Office 365 administration - Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting - Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software - Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry - Basic knowledge in VPN, Windows Server Required Skills: Windows 7, Cisco phone systems, Office 365 administration, PC, laptop troubleshooting Important Skills: Active Directory, Mobile device management, VPN knowledge Nice-to-Have Skills: Customer service skills Benefits: Health/Dental/Vision Insurance Plans, 401(k)/RRSP with Employer Match, Paid Vacation and Holidays, Paid Sick and Bereavement Leave, Employee Assistance & Telehealth Programs, Training & Development Programs, Employee Referral Bonus Program