Accounts Receivable Specialist at Alsglobal in Kelso, WA

Accounts Receivable Specialist Location: Kelso, Washington, United States of America At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Imagine your future with us! At ALS, we encourage you to dream big. When you join ALS, you become part of a purpose‑ and values‑driven organization that empowers innovation, collaboration, and professional growth. Our global team brings passion and commitment every day—continually challenging conventional thinking to solve some of the world’s most complex problems and contribute to a safer, healthier world. Position Summary The Accounts Receivable Specialist is responsible for managing customer accounts to ensure timely and accurate collection of outstanding balances. This role performs essential billing follow‑up, customer communication, account reconciliation, and dispute resolution activities while maintaining compliance with internal controls and financial policies. The Specialist works closely with Billing, Project Management, Sales, Customer Service, and Operations to resolve invoicing issues, reduce days sales outstanding (DSO), and maintain strong customer relationships. This position is critical to maintaining the organization’s financial health and operational efficiency. Primary Responsibilities Accounts Receivable & Collections Monitor assigned portfolio of customer accounts to ensure timely payment of invoices Perform collection activities via phone, email, and written correspondence in a professional and customer‑focused manner Follow established collection strategies and escalation protocols to reduce past‑due balances Maintain accurate records of collection efforts, customer communications, and commitments to pay Meet or exceed collection performance metrics, including DSO and aging targets Account Reconciliation & Dispute Resolution Research and resolve invoice disputes related to pricing, billing errors, contract terms, or service clarification Collaborate with Billing, Project Management, Sales, and laboratory operations to resolve discrepancies Perform account reconciliations and apply customer payments accurately Identify root causes of recurring billing or payment issues and recommend corrective actions Ensure timely resolution of credits, adjustments, and unapplied cash Billing & Payment Processing Support Assist with invoice distribution, payment posting, and customer account maintenance as needed Monitor customer credit limits and payment terms, escalating risk concerns when appropriate Process and track customer payment plans or negotiated settlements in accordance with company policy Support month‑end close activities related to accounts receivable and cash application Compliance, Accuracy & Documentation Ensure compliance with internal accounting controls, policies, and procedures Maintain accurate and audit‑ready documentation for billing, collections, and account adjustments Support internal and external audits by providing requested documentation and explanations Adhere to data integrity, confidentiality, and ethical standards at all times Collaboration & Communication Serve as a primary point of contact for customers regarding payment status and account inquiries Communicate proactively with internal stakeholders regarding collection risks, high‑risk accounts, and resolution status Maintain courteous, professional customer relationships while enforcing payment expectations Participate in continuous improvement initiatives related to billing accuracy and collection efficiency Required Knowledge, Skills, and Abilities Strong understanding of accounts receivable and collections processes Ability to communicate professionally and confidently with customers regarding payment matters Strong problem‑solving skills and attention to detail Ability to manage multiple accounts and priorities in a deadline‑driven environment Proficiency with ERP systems, accounting software, and Microsoft Excel Excellent written and verbal communication skills High level of professionalism, integrity, and discretion Required Education and Experience Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field Minimum of two (2) to four (4) years of experience in accounts receivable and/or collections Demonstrated experience working with customer billing, payment follow‑up, and account reconciliation Preferred Experience and Knowledge Experience in a service‑based, laboratory, healthcare, or technical organization Familiarity with contract billing, client‑specific pricing, or project‑based invoicing Experience working with high‑volume or complex customer portfolios Prior experience supporting audits or financial close activities Physical Demands Ability to sit for extended periods during an 8‑hour workday Frequent use of computer, telephone, and office equipment Ability to review financial reports, invoices, and electronic records Ability to communicate clearly with internal teams and external customers Working at ALS Our people are our greatest asset and the foundation of our success. ALS is a diverse, inclusive community of professionals united by a shared purpose to make a meaningful difference. We recognize and reward excellence, invest in continuous learning, and provide career development opportunities across our global organization. At ALS, you will find a supportive environment that values safety, flexibility, and professional fulfillment—allowing you to build a rewarding career while making a positive impact on our people, our planet, and our communities. About ALS ALS is a global leader in scientific testing, delivering comprehensive analytical solutions across more than 60 countries. Serving industries including environmental, food and beverage, mining, pharmaceutical, healthcare, personal care, and equipment reliability, ALS combines state‑of‑the‑art technologies with local expertise. Our teams transform data into actionable insights—supporting safer, healthier, and more sustainable outcomes worldwide. Everyone matters ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities Click Here to view the EEO is the Law poster Click Here to view the FMLA Law poster Click Here to view the EPPA Law Poster Click Here to view the Pay Transparency Provision Click Here to view company E-Verify Participation Poster ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. How to apply Please apply on-line with your resume and outline your motivation and ability to meet the requirements of this role. Not the right fit?  Set up email alerts as new job postings become available that meet your interest! Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.