Client Services Officer at ALS · Canberra

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Role

ALS Water – Canberra has an excellent opportunity due to internal promotion for a Client Services Officer to join our dynamic team.

In this role, you will manage the day-to-day workflow for our clients, including close monitoring, proactive oversight, and effective communication with both internal teams and clients.

This is a permanent role. Monday to Friday.

The day to day

• Establish strong relationships through regular good communication skills.
• Managing general inbox
• Investigate, advise and resolve client queries.
• Quotes preparation and follow up.
• Promote ALS Services Via phone, email, and onsite visits.
• Project Implementation administration
• Daily monitoring of work orders and communication with senior lab productions staff
• Ensuring adherence to clients supplied program information.
• Establishing strong relationships through regulator client interaction and face to face contact
• Actively marketing the services of laboratory through phone and face to face client contact
• Assisting and working together with client services team with tenders and quotes
• Providing technical information to customers

About you/The Essentials

• Science or Technical ability would be advantageous
• Adapt and be able to prioritise daily workload.
• Strong customer service focus
• Excellent verbal and written communication skills
• Good planning and organisations skills
• Demonstrated judgement and problem-solving skills.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.