Operations Specialist, Northeast at Alphatec Spine in Remote

The purpose of this position is to manage the company’s field inventory including instruments, implants, disposables for the Southeast region. Performs preoperative and postoperative equipment management and is responsible for tracking, replenishing, and inspection of surgical sets and inventory. This position is responsible for ensuring assets are properly managed and utilized in the territory and that all surgeries are equipped with required needs from an inventory perspective.

Essential Duties and Responsibilities

• Works closely with Distributor, Surgeons, and Operating Room Personnel, Central Processing, and Biomedical and other personnel
• Partners closely with the Field Operations and Customer Service team of the OEM
• Tracks Distributor surgery schedule, assigns consigned sets and orders loaner sets via Customer Service when appropriate
• Responsible for swapping out consigned torque wrenches every 6 months
• Responsible for managing expiration dates of product and returning/swapping out accordingly
• Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately
• Responsible for returning loaner sets on time or requesting extensions when required
• Transporting and moving sets amongst hospitals
• Supports and executes inter-field transfer requests
• Coordinates and leads yearly field audit
• Sets up and manages local courier requests
• Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs
• Adheres to procedures for troubleshooting and maintenance of products
• Analyzes and resolves both routine and non-routine product issues expediently
• Solves product problems for customers in an expeditious manner
• Provides on-call service and support when required
• Performs other duties as assigned