Clinical Account Manager (South Central) at Alphatec Spine · Austin

The Clinical Account Manager will work with Regional EOS accounts to deliver user training as well as drive utilization, surgeon adoption/engagement, repeat EOS sales, and implant utilization in targeted accounts.

Essential Duties and Responsibilities

• Deliver training (post system installation and follow up as required) for the clinical handling of the EOS system, sterEOS workstation, and data management/accessibility
• Adjusts radiological acquisition protocols (parameters, patient positioning, etc.) and works with customers to optimize workflow and patient imaging care
• Educate customer on existing system updates, upgrades, and retraining opportunities available to them
• Provide the necessary pre-sale support to the regional capital sales team
• Conduct annual customer site visits to ensure EOS is being used appropriately. Provide site feedback to ATEC/EOS product Managers
• Work with Implementation team members before, during and post install to provide customer value and facility efficiencies
• Work with marketing/communications team(s) to successfully launch EOS programs that achieve maximum program awareness across catchment area
• Train implant sellers throughout the territory on the benefits of EOS
• Drive new and existing surgeon adoption through demonstrations and best-practice education. Seek broader relationships within current accounts and sales team to help facilitate networking and prospecting
• Establish in-depth understanding of territory’s key opinion leaders, surgeons, and fellows using EOS. Work to ensure they are all aware of EOS benefits
• Achieve EOS system utilization goals in assigned accounts. Pull system usage in target accounts monthly and report actuals and trends
• Work to establish foundation for future deployment of 3D modeling, Surgical Planning, and other advanced orthopedic solutions offerings in assigned accounts
• Attend and participate in monthly sales meetings, training programs and trade shows as directed
• Travel within assigned territory to visit customers, using product knowledge to drive utilization
• Maintain daily, detailed reporting in Salesforce for proper management of territory and accounts
• Work with sales operations and marketing team(s) to assist in the creation of case studies that highlight the benefits of EOS for all stakeholders