Customer Service Assistant at Alphabe Insight Inc in Boston, MA

companyDescription At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. jobDescription Job Description: We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. You will be responsible for addressing customer inquiries, resolving issues efficiently, and maintaining a friendly and professional demeanor at all times. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers in resolving product or service issues to ensure satisfaction. Maintain accurate customer records and update account information as needed. Collaborate with other departments to address customer concerns and provide solutions. Process orders, returns, and exchanges efficiently and accurately. qualifications Requirements Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient under pressure. Prior experience in customer service or a related role preferred. Proficiency with customer service software and MS Office applications additionalInformation Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience