Client Account Director (Communications) -… at Alorica · Philippin…

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.

Job Overview

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.

Essential Duties & Responsibilities

• Expand business footprint with existing clients.
• Align Company short- and long-term strategies with client to maintain and expand revenue.
• Oversee all contract renewals and negotiations
• Present Company solutions based on understanding of client's business issues.
• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
• Work with internal teams to structure value proposition to clients.
• Lead negotiations to ensure Company best interests from a business issue and legal perspective.
• Provide leadership and support in crafting client proposals.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates