Legal Asssitant - Editor - Family Base at Alonso &… · Remote

LEGAL ASSSITANT - EDITOR - FAMILY BASE Location: Colombia - Remote To succeed, you must have a great attitude and patience to help Spanish-speaking clients with their immigration documents. In this role, you will assist our law office by ensuring forms are completed and documents are collected. As a team member, you must meet deadlines and focus on providing an excellent client experience. Some of the major duties include: • Prepare and edit immigration packets • Send Packets to print • Collect documentation from the client • Manage client profiles on our platform • Contact clients by phone to explain forms and requirements • Schedule consultations • Follow up with clients by phone, email, or video conference • Review daily emails, calendar events, and assigned tasks  • Edit a minimum of 4-6 Preliminary Packets per day, following priorities and deadlines • Organize USCIS forms and evidence into a single PDF and verify completion using the Checklists • Upload finalized packets to the firm’s platforms, following labeling standards • Provide case updates to clients and document communication clearly • Update Matter/Plan and move cases to the next stage • Participate in team chats, meetings and report daily edited cases Required Qualifications • Advanced attention to detail: Ability to spot inconsistencies in legal USCIS forms, evidence, and packet formatting. • Strong written communication: Clear, professional writing in both Spanish and English for client updates and internal documentation. • Time management: Efficiently edits multiple cases per day while meeting strict deadlines. • Organizational skills: Maintains structured trackers, labeling standards, and document flow across platforms. • Client communication: Explains legal requirements with empathy and clarity, especially to Spanish-speaking clients. • Technical proficiency: Comfortable using platforms or tools like Adobe, Google Suite, Microsoft Office, and collaborative chat tools. • Process adherence: Follows editing checklists, SOPs, and workflow protocols with consistency. • Team collaboration: Actively engages in group chats, shares updates, and supports team coordination. • Adaptability: Handles varying case types and shifting priorities with flexibility and professionalism. • Confidentiality and discretion: Maintains strict confidentiality when handling sensitive immigration documents. Technical Requirements • Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. • OS: Windows 11 or macOS. • Monitors: Two screens required. • Headset: USB wired or wireless. • Internet: Wired connection, at least 20 Mbps. Key Performance Indicators • Packet Accuracy Rate Ensure USCIS forms and documents are submitted without errors (target: 98%+ accuracy). • Daily Packet Output Edit and prepare 4–6 preliminary packets per day, as per team expectations. • Client Response Time Respond to client inquiries (calls, emails, messages) within 24 business hours. • Checklist Compliance Follow all checklist items and SOPs for each case with 100% consistency. • Document Collection Completion Ensure required client documents are received within 3 business days of initial request. • Timely Uploads Finalize and upload completed packets within 1 business day of packet completion. • Calendar & Task Management Maintain 100% completion of assigned tasks and scheduled events in the system. • Client Communication Quality Provide clear and professional updates to clients (Spanish & English), monitored through random quality checks. • Case Stage Progression Accurately update Matter/Plan and advance cases through stages on time. • Team Participation Daily participation in chats, meetings, and reporting edited case count. Work Environment • Full-Time Contractor • Remote work • Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits • Salary Rate: $8  per hour; 40 hours per week. • Benefits:  • Paid Time Off • Mental Health Days • Office Holidays Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic. Disclaimer By applying to this position, you agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to be monitored during your working hours.   ACKNOWLEDGMENT SIGNATURES This clause confirms that the team member acknowledges and understands the duties and responsibilities outlined in their job description at Alonso & Alonso. The team member agrees to fulfill these responsibilities to the best of their abilities in accordance with company policies and procedures. Any queries regarding the job description can be directed to their supervisor or the human resources department for clarification.