Front Office Highgate Internship at 'Alohilani… · US-FL-Key…

Summary: Highgate is a leading real estate investment and hospitality management company known for its innovative approach in the industry. The Front Office Internship at Southernmost Beach Resort offers an opportunity to learn about the hospitality sector while engaging in various responsibilities that enhance guest experiences and support hotel operations. Responsibilities: - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times Required Qualifications: - Possess a high level of attention to detail and a strong work ethic - Strong communication skills are required - Ability to multi-task in a fast-paced environment - Confidence to provide feedback to management - Strong follow through - Flexible schedule and the ability to work all shifts, weekends and holidays - Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Effective at listening to, understanding, and clarifying concerns raised by employees and guests - Able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Able to cross-train in other hotel related areas - Able to maintain confidentiality of information - Able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times Required Skills: Multitasking, Confidence, Follow through, Listening