F&B Summer Intern at 'Alohilani Resort Waikiki Beach in Key West, FL

Summary: Highgate is a leading real estate investment and hospitality management company, and they are seeking a Food & Beverage Summer Intern at the Southernmost Beach Resort. The intern will gain hands-on exposure to hotel operations through rotations in key departments, assisting with daily procedures and supporting guest services to enhance their experience. Responsibilities: - Participate in a structured rotation through hotel operating departments, including Front Office, Housekeeping, Food & Beverage, and other key areas as assigned - Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations - Assist with front desk operations, guest check-in/check-out, service recovery, guest requests, and lobby engagement - Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office - Assist Food & Beverage teams with restaurant, banquet, bar, or event operations, depending on hotel offerings - Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep - Attend operational meetings, pre-shift meetings, standups, and leadership check-ins where appropriate - Support special projects related to guest satisfaction, associate engagement, operational efficiency, revenue opportunities, or process improvement - Review hotel performance indicators, including guest satisfaction scores, occupancy, service trends, labor productivity, and financial basics - Assist with administrative tasks, reporting, scheduling support, and communication between departments - Demonstrate a warm, professional, and service-focused attitude with guests, associates, and leadership - Follow all hotel policies, brand standards, safety procedures, confidentiality expectations, and grooming standards Required Qualifications: - Currently enrolled in, or recently graduated from, a hospitality, business, tourism, culinary, or related degree program preferred - Strong interest in hotel operations, hospitality leadership, guest service, and career growth within the hotel industry - Excellent communication, interpersonal, and organizational skills - Professional demeanor with a positive attitude and willingness to learn - Ability to work in a fast-paced, guest-facing environment - Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays as needed - Basic proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint - Ability to stand, walk, and move throughout the property for extended periods of time Preferred Qualifications: - Previous hotel, restaurant, customer service, retail, or campus leadership experience is a plus Required Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Hotel operations, Food & Beverage operations, Housekeeping operations, Front desk operations