Security Dispatcher – Part-Time –… at Allstate… · San Diego

Overview

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Keep our teams connected and our operations moving.

Allstate Security is hiring a part-time Dispatcher to support our San Diego headquarters. If you are an organized communicator who stays calm in a busy, high-call-volume environment, this role puts your customer service, scheduling, and problem-solving skills to work every day.

Set Schedule — Dispatcher #2

• Friday: 10:00 AM–6:00 PM
• Saturday: 10:00 AM–6:00 PM
• Sunday: 10:00 AM–6:00 PM
• 24 scheduled hours per week.

Opportunity to cross-train or flex for full-time hours as coverage needs and training opportunities become available. Additional hours are not guaranteed.

Responsibilities

• Answer high volumes of incoming calls and provide professional, helpful service to employees, contractors, and the operations team.
• Give callers clear information, communicate employment guidelines, and route concerns to the appropriate team member.
• Process employee call-outs and coordinate staffing coverage and schedules.
• Document calls accurately, maintain detailed notes, and read and prepare daily activity reports.
• Enter data and create or submit documents, reports, and other requested information.
• Monitor and respond to emails, text messages, and voicemails; scan and organize documents.
• Collaborate with teammates to keep communication accurate, timely, and consistent with company procedures.
• Maintain an organized work area and handle competing priorities with care and attention to detail.

Qualifications

• Previous dispatch experience and experience handling a high volume of calls.
• Strong customer service and verbal and written communication skills.
• Proficiency with Microsoft Office, data entry, and scheduling.
• Ability to multitask, solve problems, and maintain accurate records in a busy environment.
• Strong attention to detail and experience reading and writing daily activity reports.
• Availability to work the full set schedule listed above.
• Security industry experience and call center experience are a plus.

Ready to Join Our Dispatch Team?

Apply with your relevant dispatch, scheduling, and customer service experience. Please confirm your availability for the Friday, Saturday, and Sunday schedule.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

Screening Requirements: Criminal Background Check