Claims Service Representative at Allstate in Remote

Summary: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services. The Customer Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims, handling customer inquiries, and ensuring exceptional customer experience throughout the claims process. Responsibilities: - Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers - Handle inquiry calls for both Auto and Property customers, making decisions on claims - Provide exceptional Customer Experience based on claims service and quality standards - Responding to customers with empathy, care and concern - Secure and accurately document all details concerning a loss - Explain claim process and next steps as necessary - Set up Method of Inspections and/or Emergency Services where required Required Qualifications: - 1 year of customer service experience - 1 year auto/property claim adjusting - Competency in oral and written communication, preferable multilingual - Skilled in providing exceptional customer service - Able to work under pressure and high volumes completing tasks efficiently Required Skills: Claims Administration, Auto Claims Adjusting, Property Claims Adjusting, Care, Concern Benefits: Flexible Work Arrangements, 7% employer match on contributions to our RRSP program., Employee discounts (15% on auto and property insurance, plus many other products and services), Student Loan Payment Matching Program for Government Student loans, Comprehensive Retirement Savings Program with employer matched contributions, Annual Wellness allowance to support employees with improving health and wellbeing, Personal reflection day, Tuition Reimbursement, Working within the community and giving back!