Allo Fiber→
First Impression Specialist I at Allo Fiber in Lincoln, NE
Job Description
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market.
RESPONSIBILITIES:
Solution focused sales
Answer billing questions
Provide basic mobile phone support
Use company provided resources when questions arise or call on your leader
Complete outbound calls as assigned
Properly document all customer interaction and activity
Record all customer interactions and transactions via tracker
Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
Keep track of office supply inventory and order as needed
Complete expense reports on time each month
Utilize other Team’s chat groups for information for other departments
Participate in three local ALLO sponsored events every year
Assist Events Team in preparing for local events
Be resourceful and have a strong understanding of ALLO’s vision
Have a clear understanding of how to educate on online billing and other ALLO products
Complete data entry tasks as assigned
EDUCATION/EXPERIENCE:
High School diploma or equivalent
Previous customer service and sales experience preferred
SKILLS / KNOWLEDGE / ABILITIES:
Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
Knowledge of the benefits of ALLO products: Internet, TV, and Phone
WORKING CONDITIONS:
Travel requirement: 10%
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.