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Security Officer Incident Intake at Allied… · US-MA-Fra…
Job Description
Security Officer Incident Intake
Overview
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
As a Security Officer Enhanced Part Time Incident Intake in Framingham, MA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
Pay Rate: $21.50 / Hour
Job Schedule:
| Day | Time |
|---|---|
| Sat | 03:00 PM - 11:00 PM |
How This Role Works:
- Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
- Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.
This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.
Responsibilities:
- Provide customer service to clients, employees, visitors, and delivery personnel while carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
- Receive, prioritize, and dispatch routine and urgent calls for service to appropriate personnel, maintaining clear communication with the operations center and on-site teams.
- Document incidents, service requests, dispatch activity, and communications accurately and in accordance with site procedures.
- Respond to incidents and critical situations in a calm, problem-solving manner and coordinate notifications to site leadership and emergency services as directed.
- Conduct regular and random patrols of the retail location, including the business interior, loading areas, and perimeter, to help identify and report unusual activity or conditions.
Minimum Requirements:
- Loss prevention experience is preferred.
- Access control and badge experience is preferred.
- CPR certification is preferred.
- Customer service experience is preferred.
- Comfort using a computer or tablet is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
- Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
- Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
- Benefits: Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance; seven holidays annually paid at time and a half, if worked; 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).
- Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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