Key Account Manager I at Alliant Energy in Fond du Lac, WI

Summary: Alliant Energy is committed to serving customers and building stronger communities. The Key Account Manager I supports and coordinates activities relating to commercial and industrial customers, focusing on establishing relationships and providing exceptional customer service to meet their needs. Responsibilities: - Builds relationships with community and commercial and industrial (C&I) customers and supports energy efficiency opportunities and customer growth potential to improve customer satisfaction - Seeks opportunities to create and maintain relationships with community leaders and get involved in the community - Serves as a responsive single point of contact and advocate for customers and acts as a liaison between the customer and Alliant Energy - Works closely with other departments, including billing, operations, marketing, pricing, finance, communications, claims processing, demand side management, and legal - Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet customer needs - Responsible for data accuracy, completeness, and timeliness of C&I customer information files - Responsible for continuous contact with electric and gas systems operations to trigger notifications of interruptible customers - Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions - Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors - Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities Required Qualifications: - Bachelor's Degree Business administration, marketing, advertising, economics or related area - 0-3 years of related experience - Must possess a valid driver's license - Must be willing to travel - Ability to work effectively in a collaborative and inclusive work environment Preferred Qualifications: - Experience in the utility industry and with commercial and/or industrial customer support or sales - Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions - Demonstrated effective interpersonal, verbal, and written communication skills - Demonstrated ability to interpret contract language and the understanding of applicable tariffs - Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management) - Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests Required Skills: Account planning, Business development, Business negotiations, Contract management, Customer experience management, Sales strategy, Sales pipeline management, Stakeholder management, Value proposition development, Customer relations, Technical solutions facilitation, Contract interpretation, Tariff understanding, Computer software proficiency, Inclusiveness Benefits: Competitive pay, Comprehensive health and retirement benefits, Tuition reimbursement, Paid time off, Annual incentive program