Service Coordinator at Alliance for… · Grass…

📢 Now Hiring: Service Coordinator

📍 Grass Valley, CA

💰 $20.00 – $22.08/hour | Non-Exempt

Alliance for Workforce Development, Inc. (AFWD) is seeking a Service Coordinator to provide essential clerical and customer support to our Workforce Development teams. This role supports federally and state-funded workforce programs and plays a key part in helping job seekers and employers connect through America’s Job Centers of California (AJCC).

Key Responsibilities:

✔️ Support outreach, orientations, and client intake

✔️ Assist with program eligibility, scheduling, and referrals

✔️ Maintain accurate records, databases, and MIS reporting

✔️ Provide clerical and administrative support

✔️ Deliver professional, customer-focused service in a fast-paced office

"This isn’t just a job—it’s a chance to build bridges, boost local economies, and make lasting impact in the community you call home."

Why Work With Us?

• Be part of a mission-driven team changing lives every day
• Extensive benefits: Medical, dental, vision, retirement, and many paid holidays
• A culture that values people, purpose, and balance
• Opportunities to grow professionally and expand your impact
• Vacation, Sick Leave & 18 Holidays a year including Christmas Eve through New Years

👉 Apply today to help strengthen our local workforce!

Learn more and apply at www.afwd.org

Scope and Range of Responsibility: Under the direction of the Business Services Manager, the incumbent will provide clerical support to the AFWD team. In compliance with Federal, State, and Local rules, regulations and guidelines, the incumbent will provide assistance with file preparation, follow up, database tracking for the various programs, other specialty grants, and assure all verification and documentation is accurate, complete and retained in accordance with program requirements.

Organizational Structure: The immediate supervisor is the Business Services Manager, who is responsible to the Deputy Director. The Service Coordinator works with all departments within AFWD.

Mission of the Alliance for Workforce Development Inc. (AFWD):

The organization provides workforce development and training services to eligible participants through the use of Workforce Innovation and Opportunity Act funds (WIOA). In addition, the organization coordinates America’s Job Centers of California (AJCC), provides employer services to enhance the connection between employers and job seekers, and provides complimentary community and workforce development services through the use of other funding sources (i.e., non-WIOA funds). The mission statement and shared values are contained in the Employee Handbook and are posted in the workplace.

Position Responsibilities: Position Responsibilities are rated as part of the employee’s competency-based performance appraisal. Within the parameters established by the Department Manager and approved policies and procedures, the incumbent is assigned the following position responsibilities and duties:

• Provide clerical support for AFWD’s Business Services Team.

  • Assist with the processing of reimbursement requests, per customer contract terms, and collecting all supporting documentation. Provider updated documents for client files as needed.
  • Assist with Business Service events and engagement as needed.
  • Provide assistance with creating/drafting job orders, job wall, hot job and job lead packets and follow up with employers.
  • Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management.
  • Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the AJCC.
  • Answer and direct calls using a multi-line telephone, in a fast-paced office setting where friendly, timely and professional customer service is essential.
  • Other duties as assigned.

• Provides Outreach/Orientation to those applying for participation in programs.

  • Participate in AJCC orientations providing information related to eligibility for programs and services under all funding titles. As well as workshops. In particular, the incumbent will coordinate communication and schedule interviews with potential program clients as needed.
  • Refer customers to other appropriate community resources available.
  • Provide assistance to the Business Service Team and, when assigned, provide assistance directly to Career Center Advisors, AFWD Director Level staff or the Executive Director.
  • Provide back up to the Workforce Center
  • Other duties as assigned.

• Collect Management Information System (MIS) and other program data.

  • Responsible for MIS accuracy and the production of various reports.
  • Maintains integrated job ready candidate pool(s) and available employer databases and other applicable tracking systems.
  • Maintain accurate client forms in coordination with the Program Managers.
  • Assist with all program follow-ups.
  • Other duties as assigned.

Essential Functions

• Maintains current knowledge of AFWD policies, programs and operations, and programs administered by partner organizations and other resources available to the public, to facilitate initial client referral.
• Maintains current specific program knowledge, including WIOA eligibility requirements, from reading, understanding and interpreting Federal rules and regulations, Standard Operating Policies and Procedures, and related documentation; then, apply this knowledge to assist with program implementation and execution.
• Travel with notice overnight. Weather and related road conditions must be considered when travel is required.
• Operate a motor vehicle or arrange transportation to accomplish duties.
• Lift up to 25 lbs., to waist height, turning twisting and transporting it.
• Maintain good attendance and punctuality.
• Maintain a high level of confidentiality and professionalism.
• Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
• Ability to use personal computer, including word-processing, spreadsheet, database (Access) and presentation graphics software.
• Must be able to type, accurately, 35 wpm.
• Must be able to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10 key calculator, audio-visual equipment, shredder, and answering machine.
• Maintain a professional appearance, consistent with private and public sector middle-level professionals and business clients.

Minimum Qualifications

• A High school diploma or equivalent is the minimum qualification.
• Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
• Work is normally performed in an office setting; but the incumbent will be required to travel out of town for training, meetings and to provide on-site program assistance; therefore, must be able to travel and operate a motor vehicle or arrange for travel to perform duties.
• Must possess a valid California Driver’s License and have a good driving record.
• Satisfactorily complete a Department of Justice Background check consistent with working with youth.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee should have the ability to effectively communicate and interpret verbal, written and visual information in order to perform essential job duties and follow instructions. This is largely a sedentary role at a desk or working on a computer. This would require the ability to lift office products and supplies, up to 25 pounds waist height, open filing cabinets, turning, twisting, kneeling and bending as necessary. The employee is frequently required to stand, walk, use hands and fingers to handle or manipulate objects and perform writing or keyboarding tasks and reach with hands and arms. These physical requirements must be performed with or without reasonable accommodation.

Alliance for Workforce Development is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities or individuals with sincerely held religious beliefs, practices, or observances to perform the essential functions of the position, consistent with applicable law.