Solutions Delivery Manager at Allegiant in Las Vegas, NV

Summary: Allegiant is a national air carrier seeking a Solutions Delivery Manager to oversee complex airline or travel industry projects. The role involves managing project communications, setting deadlines, and collaborating with various stakeholders to ensure successful project delivery. Responsibilities: - Manage New Product Introduction (NPI) initiatives and interface with business development, platform technology teams, and finance to develop new applications or enhance existing applications or services - Develop and deliver project performance reports, project KPI reports and project financial reports - Prepare and deliver project performance presentations to executives and project teams - Leverage agile software delivery methodologies including: strategy, design, planning, development, testing, and implementation paying close attention to conversion, bounce rate and improving customer engagement - Demonstrate excellent customer service skills through all levels of communication - Accelerate customer adoption through education and engagement - Assist in developing long-term strategic relationships with Nexus teams and multiple business units - Establish credibility with internal stakeholders and technical teams through clear communication and collaboration, excellent organizational skills understanding of ecommerce concepts and technologies, respect for all teammates, and an internal drive to achieve - Plan, supervise, control the execution of all business and/or technical development, prioritization of business requirements, software development or 3rd party integration, system testing and product acceptance - Partner with project stakeholders across multiple teams to successfully deliver an idea from inception to completion. This would include leveraging project management principals such as planning, scoping, scheduling, resource planning, milestones development, results analysis project. tracking and risk management - Work with business representatives, sponsors or product managers to document business case, Return on Investment (ROI), scope, success criteria and update product roadmap - Work with product manager to manage backlog, prioritization and change management - Ensure projects are delivered on time, on budget and to an agreed upon scope - Understand burn-down metrics, velocity, and task definition to ensure the successful delivery of projects - Create and manage risk registers, schedules, budget reports and status reports through a full lifecycle of development with multiple teams and technologies - Communicate progress against Epics, Features, Milestones interdependencies and resources planning via project status reports, meetings and product demos / presentations - Facilitate internal team and customer meetings, effectively assigning task ownership as outlined in project planning documentation - Assist in development Enterprise Program Management processes and best practices to support the growth of the business - Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate - Model Allegiant’s customer service standards in personal actions and when providing leadership direction - Other duties as assigned Required Qualifications: - Combination of Education and Experience will be considered - Must be authorized to work in the US as defined by the Immigration Act of 1986 - Must pass a Criminal Background Check - Bachelor's Degree in Business Administration, Management Information Systems, Engineering, Computer Science or Technology related discipline - Minimum one (1) year of experience as a project manager Preferred Qualifications: - Project Management Professional (PMP), Certified Scrum Master (CSM) and/or Lean Six Sigma Certification helpful - Experience or coursework in delivering effective and informative presentations - Proven leadership potential to facilitate conversations, anticipate and recognize/resolve issues to ensure successful on-time project delivery - Ability to learn, coursework or experience managing project budgets - Knowledge conveying the value of new and emerging products, technologies, projects or applications to senior management and across a diverse product team - Proven relationship building skills - Clear understanding of overseeing solution delivery projects that may span across multiple areas, functions, and/or lines of business - Ability to work well with people from various disciplines and degrees of technical experience - Software Engineering or technical background a plus Required Skills: Certified Scrum Master (CSM), Project Management Professional (PMP), Lean Six Sigma, Budget Management, Agile Software Delivery, Risk Management, Project Reporting, New Product Introduction (NPI), Ecommerce Concepts, Customer Service, Project Management Benefits: Profit Sharing, Medical/Dental/Vision/Life/ Disability Insurance, Medical Travel Reimbursement, Legal, Identity and Pet Insurance, 401K with an employer match, Employee Stock Purchase Plan, Employee Assistance Program, Tuition Reimbursement, Flight Benefits, Paid vacation, holidays, and sick time, Sick time