Help Desk Technician at Allcat Claims Service in Chandler, AZ

Summary: Allcat Claims Service is seeking a Help Desk Technician to provide technical assistance and support to internal users. The role involves diagnosing and resolving technology-related issues, maintaining computer systems, and ensuring seamless operation of technology services. Responsibilities: - Provide first-level technical support to internal users via phone, email, or in person - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain computer systems, peripherals, and software applications - Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system - Escalate complex technical issues to appropriate teams or senior technicians as needed - Assist with the setup and deployment of new hardware and software for users - Utilize the IT knowledgebase and suggest changes or updates - Collaborate with other IT teams to ensure seamless operation of technology systems and services - Provide training and guidance to end-users on basic technology usage and best practices - Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge - Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions - Flexibility to complete administrative duties when needed, including but not limited to receiving packages - Ability to lift, carry, and move equipment as needed throughout the day. Including equipment up to 40 lbs Required Qualifications: - High school diploma or equivalent required - Provide first-level technical support to internal users via phone, email, or in person - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain computer systems, peripherals, and software applications - Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system - Escalate complex technical issues to appropriate teams or senior technicians as needed - Assist with the setup and deployment of new hardware and software for users - Utilize the IT knowledgebase and suggest changes or updates - Collaborate with other IT teams to ensure seamless operation of technology systems and services - Provide training and guidance to end-users on basic technology usage and best practices - Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge - Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions - Flexibility to complete administrative duties when needed, including but not limited to receiving packages - Ability to lift, carry, and move equipment as needed throughout the day. Including equipment up to 40 lbs - Familiarity with operating systems such as Windows 10 & 11, OS X, Android, etc - Foundational customer service skills - Familiarity with Microsoft Office 365, Adobe, Web browsers, and other commonly used applications - Experience with remote assistance tools - Proficiency in hardware and software troubleshooting, computer imaging and system setup - Basic network troubleshooting - Teamwork and collaboration amongst the Help Desk team and other IT teams - Excellent communication skills in-person and over the phone - Willingness to participate and contribute to meetings - Good documentation skills - Time management skills - Critical thinking and problem-solving abilities - Ability to brainstorm with the team to increase effectiveness and plan projects and deployments - Willingness to learn and adapt to new technologies, processes, and procedures in a fast-paced environment - Ability to pay close attention to detail when analyzing technical issues and following standardized procedures for problem resolution Preferred Qualifications: - CompTIA ITF or A+ - Google IT Support Professional - IT related internships or relevant experience - Associate degree or equivalent in information technology Required Skills: Windows 10, Windows 11, OS X, Android, Microsoft Office 365, Adobe, Web Browsers, Remote Assistance Tools, Hardware Troubleshooting, Software Troubleshooting, Computer Imaging, System Setup, Network Troubleshooting, CompTIA ITF, CompTIA A+, Google IT Support Professional