Help Desk Technician at Allcat Claims Service in Chandler, AZ

Summary: Allcat Claims Service is seeking a Help Desk Technician for Claim Assist Solutions, LLC, an entry-level position responsible for providing technical assistance and support to internal users. The role involves diagnosing and resolving hardware, software, and network issues, while also assisting with the setup and deployment of new technology. Responsibilities: - Provide first-level technical support to internal users via phone, email, or in person - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain computer systems, peripherals, and software applications - Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system - Escalate complex technical issues to appropriate teams or senior technicians as needed - Assist with the setup and deployment of new hardware and software for users - Utilize the IT knowledgebase and suggest changes or updates - Collaborate with other IT teams to ensure seamless operation of technology systems and services - Provide training and guidance to end-users on basic technology usage and best practices - Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge - Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions - Flexibility to complete administrative duties when needed, including but not limited to receiving packages - Ability to lift, carry, and move equipment as needed throughout the day. Including equipment up to 40 lbs Required Qualifications: - Strong communication skills - Technical proficiency - Customer-focused approach to problem-solving - Provide first-level technical support to internal users via phone, email, or in person - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain computer systems, peripherals, and software applications - Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system - Escalate complex technical issues to appropriate teams or senior technicians as needed - Assist with the setup and deployment of new hardware and software for users - Utilize the IT knowledgebase and suggest changes or updates - Collaborate with other IT teams to ensure seamless operation of technology systems and services - Provide training and guidance to end-users on basic technology usage and best practices - Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge - Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions - Flexibility to complete administrative duties when needed, including but not limited to receiving packages - Ability to lift, carry, and move equipment as needed throughout the day, including equipment up to 40 lbs - Familiarity with operating systems such as Windows 10 & 11, OS X, Android, etc - Foundational customer service skills - Familiarity with Microsoft Office 365, Adobe, Web browsers, and other commonly used applications - Experience with remote assistance tools - Proficiency in hardware and software troubleshooting, computer imaging and system setup - Basic network troubleshooting - Teamwork and collaboration amongst the Help Desk team and other IT teams - Excellent communication skills in-person and over the phone - Willingness to participate and contribute to meetings - Good documentation skills - Time management skills - Critical thinking and problem-solving abilities - Ability to brainstorm with the team to increase effectiveness and plan projects and deployments - Willingness to learn and adapt to new technologies, processes, and procedures in a fast-paced environment - Ability to pay close attention to detail when analyzing technical issues and following standardized procedures for problem resolution - High school diploma or equivalent required Preferred Qualifications: - CompTIA ITF or A+ - Google IT Support Professional - IT related internships or relevant experience - Associate degree or equivalent in information technology Required Skills: Windows 10, Windows 11, OS X, Android, Microsoft Office 365, Adobe, Web Browsers, Remote Assistance Tools, Hardware Troubleshooting, Software Troubleshooting, Computer Imaging, System Setup, Network Troubleshooting, CompTIA ITF, CompTIA A+, Google IT Support Professional