ATM & Card Services Specialist at All In Credit Union in Daleville, AL

ATM & CARD SERVICES SPECIALIST Regular Full-Time · Location: Card & ATM Services, Daleville, AL, US   ATM & Card Services Specialist Join a team that helps members feel supported, secure, and cared for every day. ABOUT THE ROLE We are looking for a dependable, detail-oriented ATM & Card Services Specialist to support the daily operations of our ATM and debit card services. In this role, you will help ensure ATM transactions, debit card settlements, member account maintenance, and dispute support are handled accurately, efficiently, and with care. This position is a great fit for someone who enjoys solving problems, working with multiple systems, and providing thoughtful support to both members and employees. WHAT YOU’LL DO WHAT WE’RE LOOKING FOR The ideal candidate will bring one to three years of similar or related experience, along with a strong commitment to accuracy, service, and teamwork. • Strong judgment and sound decision-making skills • Effective problem-solving abilities and a calm, helpful approach • Dedication to meeting member needs and departmental expectations • Ability to complete assignments accurately and within established timeframes • Ability to multitask in a fast-paced environment • Strong attention to detail and observational skills • Working knowledge of Regulation E and dispute processes preferred • Basic knowledge of ATM functionality and troubleshooting preferred • Willingness to learn department systems, procedures, and operational processes WHY YOU’LL ENJOY THIS ROLE This role is an important part of keeping ATM and card services running smoothly for the people who depend on them. You’ll work with a supportive team, use your attention to detail in meaningful ways, and help create a positive experience for members and coworkers alike. If you are reliable, organized, service-minded, and enjoy helping others, we would love to hear from you. • Balance ATM transactions by verifying totals against ATM machine transaction summaries and making needed account adjustments for input errors or machine malfunctions. • Process debit card settlement daily, post exceptions and adjustments as needed, and complete vouchers for posting. • Download, review, and work daily reports such as lost/stolen cards, rejected maintenance, applications, mismatches, card issue/reissue, address or name changes, closed accounts, return and destroy, and other reports as needed. • Process settlement reports for all ATMs, including verification of checks and cash against transaction summary reports. • Support branches, departments, employees, and members by responding to emails, faxes, phone calls, and in-person questions related to ATM and Card Services. • Issue and reissue debit cards to qualified members and assist with card services-related questions. • Research and help resolve ATM withdrawal and deposit disputes upon receipt. • Monitor ATM activity to help ensure adequate cash is available and machine operations are maintained according to Credit Union policy. • Coordinate ATM service, maintenance, cash, and supply needs in a timely manner. • Maintain card stock inventory and support cash replenishment for ATMs and Smart ATMs. • Monitor ATM Cash GL and Debit Card Settlement GL accounts and submit corrections when needed. • Manage incoming and outgoing mail distribution for the department. • Perform other job-related duties as assigned. Why Join Us? At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization. We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic. Commitment to Equal Opportunity All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace. Ready to Make a Difference? If you are ready to apply your expertise, contribute meaningful insights, and make a positive impact for our members and organization, we encourage you to apply today.