Customer Service Coordinator at All County Exteriors in Lakewood, NJ

Customer Service Coordinator

Full Time · Location: Lakewood, NJ, US

Join New Jersey’s Award-Winning Remodeling Experts | Build Your Career at All County Exteriors

At All County Exteriors, we believe that exceptional work starts with exceptional people. For over 40 years, we’ve been Central NJ’s trusted name in roofing, siding, windows, doors, and outdoor living spaces; delivering award-winning craftsmanship backed by industry-leading certifications.

As a family-owned company, we don’t just build exteriors, we build relationships. Here, you’re not just another employee; you’re part of a close-knit team that values your growth, your expertise, and your future.

Why work with us?

• Learn from the best – Work alongside seasoned experts certified by GAF, Owens Corning, CertainTeed, James Hardie, and Andersen.
• Be part of excellence – Our team’s dedication has earned the “Best of the Best” award and the prestigious GAF 3-Star President’s Club recognition.
• Pride in craftsmanship – We only use top-quality products and uphold the highest installation standards in the industry.
• Career growth & stability – Join a respected, long-standing company with a proven track record since 1982.
• Customer-first culture – Be part of a team that treats every project and homeowner with care, respect, and professionalism.

All County Exteriors is seeking a highly organized and customer-focused Customer Service Coordinator to support our growing Service & Repair Division.

This role serves as the primary point of contact for homeowners calling about repair and service needs. You'll help guide customers from their initial inquiry through scheduling, proposal follow-up, and job completion while coordinating closely with technicians, warehouse personnel, accounting, and operations teams.

If you enjoy helping customers, solving problems, staying organized, and keeping busy in a fast-paced environment, we'd love to meet you.

BENEFITS OFFERED:

• Medical and Dental Insurance - 100% of the employee premiums are company-paid
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance
• Professional Development Assistance
• Bonus Opportunities
• Weekly Pay Frequency

SUMMARY: This role is the heart of the service and repair team – the main customer-facing contact to enter the work orders for technicians to complete the repairs accurately and with the necessary materials. The Customer Service Coordinator ensures a seamless experience from initial inquiry through to service completion.

WHAT YOU’LL DO:

Customer Service & Call Management

• Serve as the first point of contact for customers seeking repair and service work.
• Answer inbound calls and gather information needed to create service work orders.
• Help customers understand service options and pricing for routine repairs.
• Respond to customer inquiries promptly and professionally.
• Monitor and manage shared customer service inboxes and voicemails.

Scheduling & Dispatch Coordination

• Coordinate and manage daily service schedules.
• Plan technician routes throughout New Jersey to maximize efficiency.
• Update schedules and communicate changes as needed.
• Ensure technicians have the information and materials needed to complete assigned work.

Proposal & Work Order Management

• Create, update, and maintain work orders in ServiceTitan.
• Follow up with customers on open estimates and proposals.
• Convert accepted estimates into active jobs.
• Upload photos, project documentation, and customer information into the system.
• Maintain accurate customer records throughout the service process.

Administrative & Team Support

• Coordinate with accounting regarding customer deposits.
• Communicate with warehouse and inventory teams regarding material needs.
• Research historical customer information, materials, and color matches when required.
• Assist with filing, scanning, document management, and other administrative tasks.
• Support the Service & Repair team with day-to-day operational needs.

WHAT WE ARE LOOKING FOR:

Required Qualifications

• High School Diploma or GED.
• 1-3 years of customer service, scheduling, dispatching, administrative support, or related experience.
• Strong communication and customer service skills.
• Excellent organization and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and attention to detail.

Preferred Qualifications

• Previous scheduling or dispatching experience.
• Experience using ServiceTitan or similar CRM/service management software.
• Experience working in construction, home services, roofing, repair, or field service industries.
• Bilingual English/Spanish is a plus.

WORK LOCATION & HOURS REQUIREMENTS:

• This position requires full-time, on-site presence at our Lakewood, New Jersey offices (08701).
• The standard schedule is Monday – Friday; 8:00am to 5:00pm.

WORK AUTHORIZATION REQUIREMENTS:

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.