Front Desk Associate - Plano Custer at All American… · Plano

Summary: All American Pet Resorts is a full-service pet care destination dedicated to providing premium care for pets. They are seeking a Front Desk Associate to welcome pet parents and their pets, manage check-ins and check-outs, and ensure a positive experience for guests. Responsibilities: - This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing - Organizing and processing check-ins and check-outs - Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met - Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner - Completing cashier and point of sale operations - Communicating and following through with pet parent and resort leadership requests - Maintaining cleanliness of the entranceway and lobby, including the restrooms - Responsible for maintaining, cleaning, and supporting the cat room (per resort routines) - Acting as a liaison to veterinary service team; veterinary appointment status and arrivals - Responsible for taking off and putting on harnesses at check in and check out - Making sure suites are set up for each pet - Familiar with different types of harnesses Required Qualifications: - One to two years in a customer service role (Customer Service, Call Center, Receptionist) - Detailed, but can work with a sense of urgency while providing exceptional customer service - Cheerful, friendly, and a positive team-oriented attitude - Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned - Enjoys problem solving in order to provide our guests and customers with a premier experience - This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time - Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs - Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times Required Skills: Pet Handling, Cashier Operations, Point of Sale Systems Benefits: Opportunity for ADVANCEMENT! You will be eligible to apply for: Our Unleashed Leadership Academy, where you’ll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!, Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!, Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!, Complimentary Pet Day Camp – *Bring your dog with you to work!*, 30 Days of Complimentary Pet Boarding (non-holidays), On-demand pay with DailyPay, Discounted Veterinary Care and Grooming Services (per location), Dog/Cat Adoption Assistance, Fitness Reimbursement, Paid Time Off (both full-time and part-time status), 401(k) Savings Plan with Company Match, Health, Dental and Vision Insurance (full-time status), Employee Assistance Program (EAP) with added mental health benefit, available to all employees