CUSTOMER PROGRAM MANAGER at Align… · Chesterfi…

Customer Program Manager

Own the schedule. Own the team. Own the outcome.

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

• Project Economics — Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
• The Customer Relationship — Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
• Design & Release Quality — Own the release process end to end and ensure Align's engineering standards are met on every project.
• Delivery & FATs — Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
• Your People — Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.

Within the approved project budget, you commit spend, select components, release designs for build, and set schedules — without needing prior sign-off. Spend outside budget, delivery-date commitments, and staffing decisions are made jointly with the COO.

**It is required to complete the Predictive Index Assessment to be considered for this position: https://assessment.predictiveindex.com/bo/D7NP/CustomerProgramManager_Aug2026_143222