Junior Developer Support Engineer at Algolia in Remote

Summary: Algolia is a pioneering company in AI Search, empowering businesses to deliver fast and predictive search experiences. The Junior Developer Support Engineer will assist technical users with implementing Algolia in various development stacks and partner with customer success, product, and engineering teams to provide solutions. Responsibilities: - Handling technical requests via web and email support channels - Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles - Submitting bug reports to the Engineering team for problems needing attention - Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team - Contributing to internal and external knowledge bases - Participating in internal projects to improve processes and tools Required Qualifications: - Ability to work Eastern or Central Standard Time - Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience - Experience with web development and/or REST APIs - Experience in technical customer support, supporting SaaS enterprise software ideally - Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python - Ability to handle and prioritize a portfolio of tickets at various stages of resolution - Excellent spoken and written English skills - Ability to work in an on-call rotation Preferred Qualifications: - Basic familiarity with iOS & Android platforms - Experience supporting open-source projects & their GitHub communities - Experience with Shopify, Magento - Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure) Required Skills: Technical customer support, Web development, REST APIs Important Skills: Development languages Nice-to-Have Skills: Empathy, English communication Benefits: FLEXIBLE WORKPLACE STRATEGY