Claim Management Coordinator at Alfa Laval · Shah Alam

Claim Management Coordinator Location: Shah Alam Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Who You Are You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige. If the above sounds like you, this position might be just what you’re looking for! About The Job This role will be based in The Ascent, PJ. You are responsible for the careful and complete handling of claims, paying attention to every detail. You provide our customers with excellent support throughout the entire claims process, ensuring they feel heard and assisted. Additionally, you drive ongoing improvements in our customer journey. Job Description When a claim is filed, you will make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data. You will collaborate with other knowledgeable task owners who provide valuable insights and actions necessary for the actual claim. You will follow up and make sure that claims are handled and closed as quickly as possible with all necessary corrective action, keeping our customers informed, and handle all administrative tasks involving the claim. You will be the owner of the Claim management process and Claim management KPIs and have to ensure complete compliance to Alfa Laval Claim Handling policy and Internal control requirements You will ensure that effective necessary preventive action is planned/placed as part of the Claim resolution. What You Know Bachelor’s Degree in Business Administration with good exposure as coordinator in Quality department in Engineering Industry. And it is good to have certification like lean six-sigma project execution driving it across functions. Previous experience in handling claims, preferably in a technical or commercial environment. Strong communication skills and the ability to collaborate effectively within a team. A solution-oriented mindset and a passion for helping customers. Ability to work independently and remain calm under pressure. Highly organized and detail-oriented, with a proactive approach to problem-solving. Available for 32 – 40 hours per week. What’s In It For You We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Please apply through the link above no later than 7th April 2026. We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).