Technical Account Manager (crypto) at Alex Staff… · Estonia

About the Role

We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.

Responsibilities:

• Manage day-to-day communication with existing merchants.
• Act as the primary technical point of contact during integration, onboarding and post-launch support.
• Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
• Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
• Monitor client activity, identify issues proactively, and escalate when needed.
• Maintain accurate documentation, integration notes, and CRM updates.
• Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

Obligatory:

• 2+ years of B2B experience in crypto in supporting merchants.
• Strong English and Russian (both written and spoken).
• Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
• Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
• Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
• Strong communication, problem-solving, and prioritization skills.
• Ability to work independently and take full ownership of merchant success.

Preferably:

• Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
• Understanding of conversion flows, crypto/fiat rates, and operational risk.
• Experience working with high-risk industries (iGaming, Forex).