Implementations Operations Specialist at Alertus… · Baltimore

Summary: Alertus Technologies is dedicated to protecting people from harm through innovative mass notification solutions. The Implementations Operations Specialist will serve as a liaison between Sales and Implementation departments, ensuring a seamless transition and exceptional customer experience while managing customer orders from inception to execution. Responsibilities: - Inspect, categorize, and process customer orders within the CRM - Communicate across the organization to facilitate a smooth transition from Sales to Implementation - Maintain transparent communication with customer stakeholders regarding project milestones and status updates - Work closely with the Production department to ensure optimal delivery of products - Assist in the collection of critical information and documentation required for successful order fulfillment - Update project trackers and customer implementation plans - Support documentation, reporting, and customer onboarding materials Required Qualifications: - Strong verbal and written communication skills - Proficient in basic computer skills - Attention to detail - Strong organizational skills and ability to multitask - Ability to drive projects to completion - Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy - Ability to collaborate across departments - Ability to work under minimal direction and take initiative on new tasks - Ability to travel on occasion - Bachelor's Degree or equivalent experience Preferred Qualifications: - Knowledge of Salesforce Required Skills: Basic computer skills, Multitasking, Dependability, Empathy Benefits: Paid Time Off, Paid Holidays, 401(k) Retirement Plan, Medical, Dental, and Vision Plans, Short-term Disability, Accident, Hospital, and Cancer Insurance, Live Near Your Work HomeBuying Incentive, Employee Referral Bonuses