IT Support Specialist at AlertMedia · Mexico…

Do work that matters. 

At AlertMedia, everything we do supports our mission: to save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed: 

• We’re humans not robots 
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off 

The IT Support Specialist will work with other IT staff to provide our employees with fast and friendly support with all their technology needs.  This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation. 

Who you are: 

You are a highly motivated, organized team player who is passionate about both technology and customer service. You are a self-starter who enjoys a challenge and thrives in a fast-paced environment providing efficient support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management. 

What you get to do every day: 

• Provide first level support of end users technology related issues in a prompt, courteous manner
• Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues
• Guide users through problem solving processes using clear communication.
• Train and educate users on basic software and hardware functionality
• Prioritize and manage multiple tickets at a time through the ticketing system
• Install and configure laptops and peripheral equipment according to standards and guidelines
• Remotely assist with onboarding new users globally 
• Assist with password resets, multifactor resets and other account-related tasks
• Provide support for printers, including installation, configuration, and resolving printing issues
• Help maintain accurate inventory records of all technology equipment
• Maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date
• Help maintain VOIP phone systems and softphone applications
• Resolve connectivity issues with VPN and WiFi
• Document technical procedures, solutions, and best practices for future reference
• Escalate complex issues to higher-level IT staff or vendors as needed
• Contribute to AlertMedia’s culture, values and vision for the future 

What you bring to the role: 

• 1 to 3 years of experience in a technology support role
• Excellent troubleshooting skills
• Experience with Windows 10/11 and Mac OS preferred
• Experience with Microsoft Entra and Exchange preferred 
• Basic understanding of TCP/IP protocol and basic network troubleshooting skills
• Experience with Jira, & Azure a plus
• Working knowledge of Microsoft Office application suite
• Tons of energy, humor, compassion, and enthusiasm
• Patience, empathy, and kindness while working with frustrated users
• The ability and desire to work in a fast-paced challenging environment
• Outstanding communication skills and ability to effectively work cross-functionally
• This position is full time, remote Monday through Friday but may require occasional after-hours or on-call support
• Must be able to lift and move IT equipment as needed 

Why you’ll love working at AlertMedia:  

At AlertMedia, you’re not just building software—you’re helping organizations protect their people when it matters most. We’re a fast-growing SaaS company with a global footprint, and we’re intentional about creating an environment where talented people can do meaningful work, grow quickly, and feel genuinely supported. We offer the stability of a proven, award-winning company paired with the energy and opportunity of a high-growth environment. Here, your voice matters, your growth is prioritized, and your impact is visible.

• Competitive base salary plus an annual company bonus
• 100% employer-paid medical, dental, and vision coverage
• Parental leave program and Christmas bonus (Aguinaldo)
• Generous vacation and holiday policy, because rest matters
• Monthly work-from-home stipend and all necessary equipment provided (laptop, monitor, accessories)
• Recognition & rewards that celebrate wins—big and small
• Language immersion programs with teammates across the globe (English, Spanish, and more)
• Continuous learning and career growth, including mentorship, tech talks, and personalized 1:1 development sessions
• An award-winning culture built on trust, collaboration, and respect

Most importantly, you’ll work alongside smart, kind, and driven people who care deeply about what they do—and about each other. At AlertMedia, we invest in your career, value your perspective, and give you the space to grow while doing work that truly makes a difference.

About AlertMedia:  

AlertMedia helps organizations protect their people and operations during critical events. Our award-winning platform combines threat intelligence, emergency communication, and travel risk management to help companies identify risks, respond faster, and recover with confidence. Trusted by thousands of organizations—including JetBlue, Coca-Cola Bottling, and Walmart—AlertMedia supports essential communication for teams operating in more than 150 countries.

We’re proud to be an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace where everyone can do their best work. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an exciting time to join AlertMedia. As we continue to grow, you’ll have the opportunity to make a meaningful impact, develop your career, and help shape the future of a company with a powerful mission.

Learn more at www.alertmedia.com — and join us in our mission to help organizations save lives and minimize loss through effective communication.

Please note: AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/