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LHG - Account Manager Middle Market at Alera Group in Grand Rapids, MI
Job Description
Account Manager, Middle Market - Commercial Lines
Location: Hybrid
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking an Account Manager to support middle‑market commercial insurance clients by managing renewals, proposals, client relationships, and ongoing service delivery. This role partners closely with Producers and serves as a key member of the client service team.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach.
This role focuses on client servicing, underwriting coordination, claims support, and identifying growth opportunities while delivering exceptional customer experience.
Why Alera Group
- Make an Impact: Your work supports businesses and individuals in protecting what matters most.
- Grow With Us: We invest in development, mentorship, and long-term career growth.
- The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
- National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.
What You’ll Do / Your Impact
Client Partnership & Risk Strategy
- Manage renewal and proposal processes for new and existing middle‑market commercial clients
- Work closely with Producers to gather renewal information and prepare client presentations
- Perform insurance policy, coverage, and exposure reviews to support client risk management needs
- Strengthen client relationships through proactive communication and engagement
Operational Excellence
- Develop and maintain strong relationships with underwriters and carrier partners
- Negotiate coverage terms on behalf of clients with carriers and service providers
- Assist clients with claim reporting and provide ongoing claim follow‑up support as needed
- Handle day‑to‑day service requests, including certificates and time‑sensitive administrative tasks
- Maintain accurate documentation and client records within internal management systems
Strategic Contribution
- Identify and support cross‑selling opportunities across lines of coverage
- Assist in training and mentoring colleagues to support team effectiveness
- Pursue ongoing personal and professional development to stay current on industry trends
- Promote a positive, collaborative work environment aligned with Alera Group values
What You Bring
Required
- 3+ years of commercial insurance experience
- Active Property & Casualty insurance license
- Strong understanding of underwriting and commercial insurance coverage
- Ability to analyze and clearly communicate insurance coverage details
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications
Preferred
- Insurance designations
- Experience working with agency management systems
Core Competencies
- Detail orientation
- Accountability and follow‑through
- Collaborative mindset
- Client‑first thinking
Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications
This position may require:
Active Property & Casualty License
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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