Collegiate Customer Service Representative at Alera Group,… · Syracuse

Summary: Alera Group, Inc. is a leading broker in the U.S. business landscape, specializing in Employee Benefits. They are seeking a Collegiate Customer Service Representative to provide proactive client service and support the administration of benefits programs, ensuring compliance and strategic alignment. Responsibilities: - Respond promptly and professionally to student and parent inquiries via phone and email - Provide accurate information regarding Student Health Insurance enrollment and waiver processes - Maintain a courteous, empathetic, and professional tone in all customer interactions - Collaborate with team members to improve service outcomes and customer satisfaction - Troubleshoot and resolve customer questions, concerns, and issues efficiently - Maintain accurate records of customer interactions and follow up on unresolved matters - Escalate complex or sensitive issues to the appropriate department or supervisor - Adhere to organizational policies and procedures while delivering customer support - Support continuous improvement of customer service processes - Contribute to a positive team environment that supports high‑quality service delivery Required Qualifications: - High school diploma or equivalent - Strong verbal and written communication skills - Ability to manage a high volume of emails and phone calls effectively - Strong problem-solving skills with a customer-first mindset - Ability to work independently and collaboratively within a team Preferred Qualifications: - Prior customer service experience - College coursework or degree - Experience using customer service software, email platforms, and phone systems Required Skills: Customer service software, Email platforms, Phone systems Benefits: Medical, Dental, Vision, Life and disability coverage, 401(k), Generous PTO, And more