Site Reliability Engineer I at Alegeus in Boston

Summary: Alegeus is a company focused on fintech and healthtech innovations. They are seeking a Site Reliability Engineer I to support critical web applications, solve technical issues, and collaborate across teams to enhance customer experience and maintain service standards. Responsibilities: - Be the frontline hero supporting critical web applications across Development, Beta, and Production environments including rotating on-call duties to keep systems running 24/7 - Solve high-impact technical puzzles by digging into complex issues, identifying root causes, and delivering fast, effective resolutions across multiple systems - Collaborate across teams, triage escalations, partner with other support tiers, and interface with tech teams and stakeholders to drive companywide success - Contribute to agile innovation by participating in Agile/SAFe processes and supporting deployments in both on-prem and cloud environments (AWS/Azure) - Champion customer experience by managing escalations professionally, resolving concerns efficiently, and ensuring every interaction reflects our commitment to excellence - Stay sharp and SLA-compliant by balancing urgency with precision and maintaining high service standards in every aspect of technical support Required Qualifications: - Strong understanding of object-oriented programming and SDLC - Hands-on experience in scripting (C#, Java, Python) - Basic SQL/Postgres knowledge - Experience with code branching/merging - Knowledge of cloud computing best practices—including deployment, management, and security - Solid project management skills - Strong communication skills - 1-3 years of experience in SRE, Technical Support, or Software Engineering - Bachelor's degree in Computer Science, Computer Engineering or equivalent experience - Ability to work in a hybrid environment, requiring to be in the office 25% of the time Required Skills: Object-oriented programming, Scripting C#, Scripting Java, Scripting Python, Cloud computing Important Skills: SQL/Postgres Nice-to-Have Skills: Technical Support experience, Software Engineering experience, Agile/SAFe processes, Project management Benefits: A flexible work environment, Competitive salaries, paid vacation, and holidays, Robust professional development programs, Comprehensive health, wellness, and financial packages