Application Support Engineer I at Alegeus in Maitland

Summary: Alegeus is a company focused on fintech and healthtech innovation, seeking an Application Support Engineer I to join their team. In this role, you will diagnose and resolve software application issues, ensure smooth service for customers, and collaborate with cross-functional teams to enhance product quality and efficiency. Responsibilities: - Diagnose and resolve software application, data transfer, and connectivity issues, ensuring smooth service and product experiences for customers - Effectively multi-task customer cases, ensuring documentation of all case-related activities, and communicating updates to both customers and account managers - Capture recurring technical issues to improve product quality initiatives and craft user-friendly documentation for technical and non-technical users - Engage in enhancement opportunities to boost efficiency and promptly address incidents to expedite resolution - Answer any questions that may arise from customers such as offering simple training for functionality setup and collaborating seamlessly with cross-functional teams to handle technical issues and drive ongoing product enhancements Required Qualifications: - Strong analytical and follow-up skills - Ability to multi-task and work under dynamic conditions with encouraged autonomy - Experience with end user Technical Support for software applications - Experience with SQL - Experience with CSV/Fixed file format review - BS degree in a technical discipline or equivalent related experience Required Skills: Technical Support for software applications, SQL, CSV file format, Fixed file format, Analytical skills, Follow-up skills, Multi-tasking, Autonomy Benefits: A flexible work environment, Competitive salaries, paid vacation, and holidays, Robust professional development programs, Comprehensive health, wellness, and financial packages