Summer Internship - Customer Success… at Aledade, Inc. · Remote

Summary: Aledade is a public benefit corporation focused on empowering independent primary care. They are recruiting for a Summer Internship in Customer Success Office Operations, where interns will engage in hands-on projects to understand overall operations and contribute to building a unified reporting framework across various teams. Responsibilities: - Spend 10 weeks building a unified reporting framework across all CSO teams (Patient Engagement, Overlay, Go-To-Market, Education, Aledade Learning Academy) - Work within the Customer Lifecycle initiative by mapping the current new‑practice onboarding journey, identifying key pain points, and synthesizing insights from cross‑functional partners (Growth, Implementation, Integrations, Field, Product) - Help design a lightweight CSO PMO structure by drafting standard intake, planning, and status-reporting templates and documenting a simple, scalable operating model for future CSO initiatives - Attend meetings with a cohort of other Interns where you will hear from leaders across the company, participate in professional development programming, and touch base with other Interns - Gain exposure to senior executives and industry leaders - Develop expertise in areas including healthcare policy, programming languages, business operations, Medicare, and commercial payer contracts and clinical workflows - Have the opportunity to attend relevant events and trainings in the healthcare field Required Qualifications: - Prior internship experience - Strong record of academic success - Passionate about healthcare and interested in making a positive impact in the field - A self-starter who is able to take initiative and ownership of projects - A collaborative team player - Detail oriented and self-motivated to produce work that meets high standards - An analytical thinker with strong mathematic skills Required Skills: Healthcare policy, Business operations Important Skills: Programming languages, Medicare, Commercial payer contracts Nice-to-Have Skills: Analytical thinking, Self-motivated, Collaborative team player