Trading Platforms Operations Specialist at Alchemy Group · Limassol

JOB DESCRIPTION:

We are looking to hire an experienced and technically hands-on Trading Platforms Operations Specialist to join our growing Operations team, ensuring seamless performance and functionality of our products:

• Hands-on management and day-to-day support of our multiple trading platforms (Metatrader, cTrader, Condor, DXtrade).
• Ensure smooth operation, configuration and support of the platforms.
• Troubleshoot and resolve any technical problems related to the platforms.
• Manage the integration of third-party plugins and APIs (such as Brokeree, Trading view, Trading central etc).
• Implement and manage CRM integrations with other business systems and applications.
• Ensure platform servers are running efficiently and securely.
• Perform software updates and upgrades for the platforms.
• Provide technical support to clients and internal teams if necessary.
• Provide CRM support if necessary.
• Manage user access and ensure adherence to security policies.
• Monitor server performance, identify potential issues, and implement solutions to optimize performance.
• Ensure compatibility with other systems and compliance with industry standards.
• Conduct regular system audits to ensure data integrity and security.
• Maintain comprehensive documentation of system configurations, procedures, and incident reports.

PERSON SPECIFICATION:

• 2-5 years hands-on experience as a Trading Platforms/ Integration Specialist and/or Platform Administrator within the Forex/ Financial Services industry.
• Hands-on experience in supporting, troubleshooting or solving problems related to the platforms
• Strong understanding of trading platform architecture and its components.
• Bachelor’s Degree in Computer Science, Engineering, Information Technology and/ or any other related field.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to provide technical support to non-technical users.
• Team player with strong active listening skills
• Familiarity with financial markets and trading operations will be considered a strong advantage.

WHAT WE OFFER:

💰Competitive Remuneration Package and annual performance-based bonuses

🕐Flexible working hours & hybrid working schedule

🏥Medical Insurance coverage

⛹️Gym, Health & Wellness allowance fee

🅿️Parking allowance fee

🎉Loyalty and Birthday rewards (including paid time off)

💰Referral Bonus

📚Ongoing Development opportunities

🔥Dynamic career growth in a motivating and fast-growing global company

🏖️Modern offices near the seaside and many more!