Albertsons Companies→
Service Operations Manager at Albertsons Companies in Colleyville, TX
Job Description
The Service Operations Manager is responsible for leading front-end operations, ensuring exceptional customer service, and driving operational efficiency throughout the store. This role oversees Front End, Customer Service, and Drive Up & Go (DUG) operations while supporting overall store performance and team development.
Key Responsibilities Front-End & Service Operations- Oversee daily front-end operations including registers, service desk, and checkout flow
- Ensure proper staffing, queue management, and speed of service
- Maintain high standards for cleanliness, organization, and execution
- Support Drive Up & Go (DUG) operations to ensure order accuracy and timeliness
- Hire, train, and develop front-end supervisors and associates
- Create schedules aligned with business needs and labor goals
- Provide coaching, feedback, and accountability
- Foster a high-energy, customer-focused team environment
- Lead and model exceptional customer service
- Ensure fast, friendly, and accurate service across all service areas
- Resolve escalated customer concerns professionally
- Promote a strong customer-first culture
- Drive front-end productivity and efficiency
- Manage labor, overtime, and scheduling effectiveness
- Monitor key service metrics and implement improvements
- Support overall store sales and performance goals
- Oversee cash control, register accuracy, and balancing procedures
- Ensure compliance with all cash handling and audit standards
- Monitor POS activity and reduce loss through proper controls
- Ensure compliance with company safety and operational standards
- Maintain a safe environment for customers and associates
- Support audits, inspections, and corrective actions
- Enforce store and front-end procedures
- Previous retail or grocery leadership experience preferred
- Strong leadership and team development skills
- Experience in front-end or high-volume customer service environments
- Strong communication, organization, and problem-solving skills
- Ability to multitask in a fast-paced setting
- Ability to stand and walk for extended periods
- Frequent interaction with customers and team members
- Flexible schedule including evenings, weekends, and holidays
- Leadership & team development
- Customer service excellence
- Operational execution
- Communication & conflict resolution
- Time management & decision-making
- Assistant Store Director
- Store Director
- District or Operations Leadership
About Company
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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