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Vendor Performance Management Specialist at Alaska Airlines · Honolulu
Skills
Job Description
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
The Vendor Performance Management (VPM) Specialist, is responsible for managing key supplier relationships and supporting vendor performance efforts at Alaska Airlines (AS). As an individual contributor, this role operates with moderate independence to analyze spend and operational performance, support business reviews, ensure contract compliance, and help drive resolution of performance issues with vendors and lessors to meet corporate objectives.
- Manage assigned PBH, Tier 1, and select Tier 2 vendor relationships with moderate independence, ensuring contract adherence, maintaining strong communication, and addressing performance concerns.
- With minimal direction from leadership, exercise considerable judgment to lead vendor relationships and make decisions in vendor performance management.
- Facilitate working-level meetings and support leadership-level engagements between AS and vendors, providing follow-up and tracking of action items to completion.
- Partner with internal stakeholders including Supply Chain Management, Maintenance & Engineering, Legal, FP&A, and others to review vendor agreements and support resolution of commercial and operational issues.
- Analyze vendor performance data to identify trends and assist in preparing performance summaries and leadership briefings.
- Investigate vendor issues and contribute to the negotiation of resolutions and remedies that support AS operational goals.
- Support regular performance reviews and business meetings, including the preparation of reporting packets and tracking of performance metrics and service level commitments.
- Validate and process monthly utilization reports, invoices, and claims related to PBH contracts and maintenance reserves.
- Contribute to the development of tools and processes that enhance team and vendor efficiency and effectiveness.
- Help track and manage vendor credits, escalation calculations, and key performance indicators.
- Work across Maintenance & Engineering and SCM to ensure vendor performance aligns with operational needs and strategic goals.
- Support risk mitigation efforts related to vendor performance, continuity, and compliance.
- Assignments may include specific vendors, fleet types, or ATA chapters.
Required
- 2 years of experience in vendor relationship management including quantitative analysis, continuous improvement, and project management experience; or related area.
- Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
- Strong interpersonal, presentation, and communication (e.g., verbal, written, and listening) skills.
- Detailed oriented and organized, with the ability to multi-task and work independently with limited guidance in a fast-paced environment.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Preferred experience in strategic sourcing, procurement and/or material management at an airline.
- Preferred experience in category management.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.