Customer Service Manager Exports & Imports at Aktiv… · Faridabad

Role & responsibilities
• Client Communication - Serve as the primary point of contact for international clients, group companies, addressing inquiries, order confirmation and service requests.
• Managing export orders in relevant ERP systems, aligning with customer demand and delivery schedules.
• Interacting with factories, third-party logistics, shipping lines, and customs brokers to ensure smooth shipment execution.
• Preparing and providing export documentation such as shipping bills, invoices, certificates of origin, and bills of landing.
• Coordinating with supply chain teams, product teams, and planners to align inventory and production with customer demand.
• Communicating clearly with customers on export shipment status and handling inquiries or issues promptly.
• Tracking shipments and ensuring adherence to export shipping timelines.
• Monitoring shipment costs and supporting transportation cost control measures.
• Maintaining MIS reports and documentation for all export transactions.
• Collaborate with internal departments to optimize inventory and demand planning.
• Monitor performance metrics and implement process improvements.
• Handle escalated customer complaints and maintain customer satisfaction.
• Ensure compliance with export regulations and company policies.
• Coordinate with the finance team to track payments, resolve discrepancies, and manage payments receivables.
• Customer Feedback

Preferred candidate profile
• Bachelors degree in business, Logistics, Supply Chain, or a related field.
• Strong communication skills to interact effectively with customers and internal teams.
• Experience in export order management and documentation, ideally with exposure to demand planning.
• Experience with demand planning and inventory management in export contexts.

Knowledge of export regulations, customs procedures, and logistics documentation