Patient Service Representative at Akido Labs in Chino, CA

Summary: Akido Labs is an AI-powered healthcare provider focused on addressing physician shortages and enhancing patient care. They are seeking Patient Service Representatives to handle front of house duties, manage patient records, and support the healthcare team in delivering exceptional service. Responsibilities: - All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc - Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person - Read and process new incoming referrals and authorizations from primary care providers as well as other specialists - Keep patients records up to date and organized so that our providers deliver the highest level of patient care - Master our technology suite including but not limited to our Electronic Medical Record System, Microsoft Teams and NextGen in order to interact with team members and patients and complete daily work - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Required Qualifications: - At least 1 year of experience in high touch customer or patient facing roles - Strong written and verbal communication skills - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges Preferred Qualifications: - Prior experience working in the healthcare - Ability to speak multiple languages Required Skills: Electronic Medical Record System, Microsoft Teams Important Skills: Customer service experience Nice-to-Have Skills: Multilingual Benefits: Medical, Dental and Vision Coverage, Sick leave hours per year, Paid holidays per year