HIVE Inventory Control Analyst at Aither Health in Amherst, NY

Summary: Aither Health is a company in the Health Care industry, and they are seeking a HIVE Inventory Control Analyst. This role involves managing and inputting tickets based on CRM notes to support the Hive Department's workflow.

Responsibilities:
- Review CRM notes and extract relevant information to create accurate tickets in the Connect Board system
- Input and maintain ticket information so that team members can efficiently manage and act upon the tickets
- Ensure all ticket entries are accurate, complete, and adhere to department guidelines
- Collaborate with other team members to clarify information as needed
- Monitor and prioritize ticket entries to support efficient workflow in the Hive Department
- Assist in the upkeep of the Connect Board system by updating ticket statuses and closing tickets when appropriate

Required Qualifications:
- High school diploma or GED required
- Strong clerical skills with attention to detail and accuracy
- Ability to critically analyze and interpret CRM entries to extract relevant information
- Self-starter with excellent multitasking abilities and the ability to work independently
- Comfortable working in a fast-paced environment and adjusting to changing priorities
- Excellent organizational skills and time management
- Strong written and verbal communication skills
- PC and Windows experience
- Experience with lots and lots of phone calls, coming in and going out
- Ability to remain patient, level-headed and cool under pressure
- Critical thinking and the ability to direct assignments and ensure they are being completed timely
- Talent to communicate clearly - when you explain it, people get it
- Desire to help people and get them to those ah! moments
- A love for taking on difficult situations and finding creative solutions
- Natural talent for digging until you find a solution
- The attitude that anything worth doing is worth doing right - every single time
- Talent for ensuring nothing falls through the cracks on your watch
- Strong self management and time management skills
- Ability to maintain confidentiality
- The motivation to learn and constantly improve processes
- Mindset of a team-player - you'll be ready to jump in and help on any Aither task
- Based on business needs, hours outside your normally scheduled shift may be required
- Monday-Friday 830am-5pm EST work week
- Prolonged period sitting at a desk and working on a computer and the ability to lift 15 pounds

Preferred Qualifications:
- Associates Degree preferred
- Basic knowledge of CRM systems and ticketing software (preferred)
- Knowledge of CPT codes, ICD-10 codes and Medical Terminology a plus

Required Skills: CRM systems, Ticketing software, Microsoft Office, Windows operating system, Medical Terminology, CPT codes, ICD-10 codes

Benefits: Health Coverage – Multiple medical, dental, and vision plan options to fit your needs., Life & Disability Insurance – Employer-paid life insurance plus optional supplemental coverage; short- and long-term disability included., Retirement Savings – 401(k) plan with automatic enrollment, employer match, and Roth option., Tax-Advantaged Accounts – Health Savings Account (HSA) for eligible plans, plus Flexible Spending Accounts (FSAs) for healthcare and dependent care., Easy Enrollment – Core benefits begin the first of the month after 30 days; 401(k) kicks in after 60 days., Paid PTO and SICK time, 8 Paid Holidays