Customer Support | Cruise Specialist |… at Aisle & Abroad · Remote

Summary: Aisles & Abroad is seeking service-focused and detail-oriented individuals to join their team as Customer Support Cruise Specialists. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish. Responsibilities: - Assist clients with exploring cruise options, itineraries, and onboard experiences - Support the booking and confirmation process for cruise reservations - Respond to customer questions regarding destinations, cruise lines, and travel requirements - Review reservation details to ensure accuracy, including dates and traveler information - Maintain organized records of client bookings and communications - Provide timely follow-up and support before and after travel Required Qualifications: - Strong communication skills with a customer-first approach - Detail-oriented with the ability to stay organized - Comfortable using online systems and booking tools - Ability to work independently in a remote or structured environment Preferred Qualifications: - Customer service, hospitality, or administrative experience is helpful but not required Required Skills: Cruise booking platforms, Online booking tools, Customer-first approach Benefits: Structured onboarding and role-specific training, Access to cruise booking platforms and travel resources, Ongoing development and support, Flexible work environment, Collaborative and team-oriented culture